Last Updated: September 16, 2025

KASHMIRI PANDIT ASSOCIATION believes in assisting its customers to the fullest and therefore follows a liberal cancellation policy. The details are as follows:

1. Order Cancellation

   • Cancellations will be accepted only if the request is made within 7 days of placing the order.

   • Cancellation may not be possible if the order has already been communicated to vendors/merchants and the shipping process has been initiated.

2. Non-Cancellable Items

   • Orders for perishable items such as flowers, food, and other consumables cannot be cancelled.

   • However, a refund or replacement may be provided if the customer proves that the product delivered was of poor quality.

3. Damaged or Defective Products

   • If you receive a damaged or defective item, please report it to our Customer Service team within 7 days of receipt.

   • The request will be processed after verification by the merchant.

4. Product Not as Expected

   • If you feel the product received does not match the description on our website or your expectations, please contact our Customer Service within 7 days of delivery.

   • After reviewing your complaint, our Customer Service team will make a fair decision regarding replacement or refund.

5. Products with Manufacturer Warranty

   • For complaints related to products covered by a manufacturer’s warranty, please contact the manufacturer directly.

6. Refund Timeline

   • In case a refund is approved by KASHMIRI PANDIT ASSOCIATION, it will be processed within 16–30 days and credited to the customer’s account.